Distance Sales Agreement


1.1- SELLER:

FAX:              {FIRMAFAX}


 1.2- BUYER: 


Title : {FIRM TITLE}

Address : {FIRM ADDRESS}

Phone : {FIRM PHONE}

Fax : {FIRM FAX}

E-mail: {FIRM EMAIL}






The subject of this agreement is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on Consumer Protection and the Principles and Procedures for Implementing Distance Contracts in relation to the sale and delivery of the product, the qualities and sales price of which the BUYER orders electronically from the SELLER's {FIRMAUNVAN} website.




Date : {DATE}


Product name 


 Total Product Amount

The type and type of products, quantity, brand/model color, sales price are as stated above.



Pay paid type: {TYPE OF PAYMENT}


Delivery address: {DELIVERY ADDRESS}






4.1- The BUYER declares that he/she has read and has information about the basic qualities of the product subject to the contract, the sales price and paying method, as well as preliminary information about the delivery on the website of the {FIRM TITLE} and has given the necessary confirmation in electronic environment.


4.2- The product subject to the contract is delivered to the BUYER or the person / organization at the address indicated on the website within the period described in the preliminary information, depending on the distance of the BUYER's settlement for each product, provided that it does not exceed the legal 3-day period.


4.3- If the product subject to the contract is to be delivered to a person /organization other than the BUYER, the SELLER cannot be held responsible for the failure of the person / organization to be delivered to accept delivery.


4.4- The SELLER is responsible for the delivery of the product subject to the contract in a sound, complete manner, in accordance with the qualifications specified in the order and, if any, with warranty documents and user manuals.


4.5 - The signed copy of this agreement has been delivered to the SELLER for the delivery of the product subject to the contract paid payable by the BUYER's preferred payment method is a must.If for any reason the product price is not paid or canceled in the bank records, the SELLER is considered released from the obligation to deliver the product.


4.6 - If the bank or financial institution related to the unfair or unlawful use of the BUYER's credit card by unauthorized persons in a way that is not caused by the BUYER's fault after the delivery of the product does not pay the product price to the SELLER, the product must be sent to the SELLER within 3 days, provided that the BUYER has delivered it to him. In this case, the shipping costs belong to the BUYER.


4.7- If the SELLER is unable to deliver the product subject to the contract within the time limit due to force majeure or extraordinary circumstances such as weather opposition preventing transportation, interruption of transportation, he is obliged to inform the BUYER of the situation. In this case, the BUYER may exercise one of the rights to cancel the order, replace the product subject to the contract with a precedent, if any, and/or postpone the delivery time until the elimination of the blocking situation. Paid payable amount In case the BUYER cancels the order will be paid to him/her in cash and in advance within 10 day


4.8- Defective or defective products, with or without products sold with a warranty certificate, can be sent to the SELLER for the necessary repairs to be made under the warranty conditions, in which case the shipping costs will be covered by the SELLER.




The BUYER has the right to withdraw within 7 days from the delivery of the product subject to the contract to him or to the person / organization at the address he /she has indicated. In order to exercise the right of withdrawal, the SELLER must be notified by fax, e-mail or telephone within this period and the product must be 6. it is essential that it is not used within the framework of the provisions of the article. If this right is exercised, 3. it is mandatory to return the original invoice with a sample of the cargo delivery report indicating that the product delivered to the person or BUYER has been sent to the SELLER. The product price will be refunded to the BUYER within 7 days following the receipt of these documents. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded. The shipping cost of the returned product due to the right of withdrawal is covered by the SELLER.


The general return period for each product purchased overnight is 7 days. During this period, the return of products that have been unpacked, used, destroyed, etc. is not accepted. The return must be made with the original packaging.


In cases where any opening, deterioration, breakage, destruction, tearing, use and other situations are detected in the product and packaging received overnight, and if the product cannot be returned in its current state when delivered to the buyer, the product will not be refunded and the price will not be refunded.





The right of withdrawal cannot be used for products that cannot be returned by their nature, disposable products, copyable software and programs, products that deteriorate quickly or expire. The exercise of the right of withdrawal for the following products is subject to the condition that the packaging of the product is unopened, intact and the product has not been used.

-Portable Computer (The original operating system will not be refunded after installation.)

-All kinds of software and programs

- DVDs, VCDs, CDs and cassettes

- Computer and stationery consumables (toner, cartridge, ribbon v.b)


-Free kinds of cosmetic products




In the implementation of this agreement, Consumer Arbitration Committees and Consumer Courts in the BUYER's or SELLER's settlement area are authorized up to the value announced by the Ministry of Industry and Trade.
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In case of realization of the order, the BUYER is deemed to have accepted all the conditions of this agreement.













Upon sending the order confirmation e-mail, the product/products are given to the cargo Company with which the seller has an agreement


The product/products will be delivered to the buyer's address by the cargo contracted by the seller. The delivery time is 30 days from the sending of the Order confirmation e-mail and the establishment of the contract. This period may be extended by a maximum of ten days, provided that the buyer is notified in advance in writing or by a continuous data carrier.

The products are sent with telephone notification to the regions where the Cargo companies do not make delivery to the address


In the regions where the Cargo Company makes deliveries one day a week, in cases where there are inaccuracies and omissions in the shipment information, in cases such as some social events and natural disasters, there may be a sag in the specified day period. Due to these sagging, the buyer cannot impose any responsibility on the seller. If the product is to be delivered to a person/organization other than the Buyer, the seller is not responsible for the extra shipping costs that may arise from the refusal of the person / organization to be delivered, inaccuracy in the shipping information and/or the Buyer's absence from the place. If the product/products have not reached the customer within the specified days, the delivery problems are fixed to customer service {{Fixed Definitions.the company must be notified immediately by using the e-mail address}} e-mail address.


In case of damaged package; Damaged packages should not be delivered and a report should be attached to the Cargo Company official. If the Cargo Company official believes that the package is not damaged, the buyer has the right to open the package there to check that the products were delivered undamaged and to request that the situation be determined with a report again. After the package is received by the Buyer, it is accepted that the Cargo Company has performed its duty in full. If the package has not been accepted and the minutes have been kept, the situation should be reported to the seller's Customer Service as soon as possible together with the remaining copy of the minutes in the Buyer.




Pays payable by credit card If the BUYER defaults in the case of making the payment transactions with the credit card, the cardholder agrees, declares and undertakes that he will pay interest and be responsible to the bank within the framework of the credit card agreement between the bank and the Dec. In this case, the relevant bank may resort to legal remedies; it may demand the costs and the proxy fee that will arise from the BUYER, and in any case, if the BUYER defaults on his debt, the BUYER agrees, declares and undertakes to pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.


Information on the Protection of Personal Data;

Lanoso Yarn Textıle  Ind.Trade. Co. Ltd. as we, we attach great importance to the processing and preservation of your personal data in accordance with the law on the protection of personal data numbered 6698 (the “law”). we would like to inform our customers about our purposes and methods of collecting, processing, transferring personal data and, accordingly, your rights arising from the law.


1. Methods related to the collection of personal data

Lanoso Yarn Textıle  Ind.Trade. Co. Ltd in the capacity of data controller, within the framework of our legal obligations arising from legislation; to be able to benefit from the services of our brands, to inform you about our campaigns if you approve, to record your suggestions and complaints, to create better service standards for you, Lanoso Iplikcilik Tekstil Tic. and San. Ltd. Sti. we collect your personal data by oral, oral, written or electronic methods through internet sites, social media channels, mobile applications and similar means for purposes such as determining and implementing commercial and business strategies.

2. Processing of personal data and processing purposes

Lanoso Yarn Textile  Ind.Trade. Co. Ltd as a data controller, through our call centers, written communication channels, social media pages, mobile communication channels, in-store communication channels and/or all kinds of channels, including, but not limited to, our call centers, written communication channels, social media pages and/or; your personal and/or special personal data obtained with your consent may be obtained in whole or in part, stored, stored, stored, changed, updated, periodically checked, reorganized, classified, stored for the purpose for which they are processed or for the period stipulated by the relevant law, in case of legal or service-related actual requirements Lanoso Iplikcilik Textile Tic. and San. Ltd. Sti.related to the private legal entities with which the company works or to the public institutions and organizations that it is legally obliged to and/or resident in Turkey or abroad 3. the person can be shared / transferred with natural persons / legal entities, transferred abroad in case of legal or actual requirements related to the service.

Lanoso Yarn Textıle  Ind.Trade. Co. Ltd to enable customers to benefit from the services of our brands, to inform you about our campaigns if you approve, to register your suggestions and complaints, to create better service standards for you, Lanoso Iplikcilik Tekstil Tic. and San. Ltd. Sti. we inform you that we may process your personal data for purposes such as determining and implementing commercial and business strategies, and in any case in accordance with the Personal Data Protection Law No. 6698 and the relevant legislation.

3. Transfer of Personal Data

Lanoso Yarn Textıle  Ind.Trade. Co. Ltd your personal data in question only; in accordance with your explicit consent or in accordance with the security and confidentiality principles set out in the Law, provided that adequate measures are taken domestically and abroad, provided that the necessary security measures are taken, in order to conduct company activities, ensure a business relationship between data owners and our customers and / or conduct negotiations for this purpose, provide services, opportunities and opportunities and improve the quality of service Dec; our group companies, business partners, customers, suppliers, audit companies with whom we are contracted and provide services in accordance with our activities, or public institutions or organizations authorized to request this data due to a legal obligation will be able to share it with other relevant authorities, including but not limited to them.


4. 11 Of the Personal Data Owner's Personal Data Protection Law (“Law”). the Rights Listed in the     clause

Lanoso Yarn Textıle  Ind.Trade. Co. Ltd it will respond to the following requests of interested persons:

a)  Lanoso Yarn Textıle  Ind.Trade. Co. Ltd to learn whether it processes personal data related to them and which personal data it processes,

b) Obtaining information about the purposes of the processing activity,


c)  Lanoso Yarn Textıle  Ind.Trade. Co. Ltd to know the third parties to whom the personal data is transferred at home or abroad,

d) To request correction of personal data in case of incomplete or incorrect processing,

e) Requesting deletion or destruction of personal data in accordance with the Law

f) In case of a request for correction, deletion or destruction of personal data; to request that the transactions made be notified to the third parties to whom the personal data are transferred,

g) To object to the occurrence of a result against the person himself by analyzing the processed data exclusively through automated systems, and

h) Receiving a copy of your personal data.

You can contact us with your opinions and questions.


CONTACT NUMBER: +90 (549) 6520030

Mersis No: 0179 0072 8820 0015

TAX NUMBER: 1790072882

TAX OFFICE: Bayrampaşa Vergi Dairesi

ADDRESS: Terazidere Mah. Manastır Cad. No:57/1 Bayrampaşa İstanbul/TÜRKİYE


E-MAIL: lanoso@lanoso.com